Refund and Returns Policy
Intercraft Furniture
Address: Site-5, K-45, Industrial Area, Block S, Surajpur Site V, Greater Noida, Uttar Pradesh
Phone: 098991 13191
At Intercraft Furniture, we are committed to ensuring the satisfaction of our customers. Our Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. Please read the following carefully:
1. Eligibility for Returns
We accept returns under the following conditions:
- The product delivered is damaged, defective, or incorrect.
- The return request is initiated within 7 days of delivery.
- The product is unused, undamaged, and in its original condition, including packaging, tags, and accessories.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized furniture.
- Items that have been installed, assembled, or used.
- Products damaged due to improper handling or use by the customer.
3. Process for Initiating Returns
To initiate a return, please follow these steps:
- Contact our customer service at 098991 13191 or email [Your Email Address].
- Provide your order details, including proof of purchase, photos of the product, and a clear explanation of the issue.
- Our team will evaluate your request and provide further instructions for the return.
4. Refund Policy
Refunds will be processed under the following conditions:
- If the returned product meets the eligibility criteria, a refund will be initiated within 7-10 business days after receiving the returned item.
- Refunds will be credited to the original mode of payment.
- For COD (Cash on Delivery) orders, refunds will be transferred to the customer’s bank account after verification.
5. Exchange Policy
We offer exchanges for eligible products if the request is initiated within 7 days of delivery. The process is similar to initiating a return. Exchanges are subject to availability of stock.
6. Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once shipped, orders cannot be canceled.
7. Damaged or Defective Products
If you receive a damaged or defective product:
- Report the issue within 48 hours of delivery by contacting us at 098991 13191.
- Provide supporting photos or videos for assessment.
- Based on evaluation, we will arrange for a replacement or refund.
8. Return Shipping
- For defective or incorrect products, we will arrange for a free return pickup.
- For other eligible returns, the customer is responsible for return shipping costs.
9. Contact Us
For any queries related to our Refund and Returns Policy, please contact us:
- Phone: 098991 13191
- Email: info@intercraftfurniture.com
- Address: Site-5, K-45, Industrial Area, Block S, Surajpur Site V, Greater Noida, Uttar Pradesh
We value your trust and strive to provide the best quality furniture and customer service. Thank you for choosing Intercraft Furniture!
